Terms of service

Terms & Conditions — M'OUD Switzerland GmbH

Effective date: 06 May 2026 · The German version of these Terms is available at /de/pages/agb for Swiss and German-speaking customers. In case of conflict between language versions, the English version prevails for international customers; the German version prevails for Swiss customers.

Overview

This website www.moud.swiss is operated by M'OUD Switzerland GmbH, Bramenring 19, 8302 Kloten, Switzerland. Throughout the site, the terms “we”, “us” and “our” refer to M'OUD Switzerland GmbH. The company is registered with the Commercial Register of the Canton of Zürich under UID CHE-215.784.601.

By accessing our website and/or purchasing a product, you agree to these Terms & Conditions (“Terms”). These Terms apply to all users of the site.

1. Scope

These Terms apply to all orders placed via www.moud.swiss. Conflicting terms shall not apply unless expressly acknowledged by us in writing.

2. Contracting Party

M'OUD Switzerland GmbH
Bramenring 19, 8302 Kloten, Switzerland
UID CHE-215.784.601 · Commercial Register Canton of Zürich
Email: info@moud.swiss
Phone: +41 79 933 44 25

3. Formation of Contract

The presentation of products on the website does not constitute a binding offer. A purchase contract is concluded once we accept your order by email confirmation or by shipping the goods. The order becomes binding once you click the “Place order” button.

If a product becomes unavailable between order receipt and confirmation, we will inform you immediately and any payment already received will be refunded.

4. Prices and Taxes

Prices are displayed in Swiss Francs (CHF) for Swiss customers, in UAE Dirhams (AED) for GCC customers, and in US Dollars (USD) for international customers. The price applicable is the price displayed at the time of order.

Swiss VAT: M'OUD Switzerland GmbH is not liable for Swiss VAT pursuant to Art. 10 para. 2 lit. a Federal Act on Value Added Tax (VAT Act), as annual turnover is below the registration threshold of CHF 100,000. No VAT is shown or charged.

UAE VAT: The company is not registered for VAT in the United Arab Emirates (turnover below AED 375,000). GCC orders are processed without VAT.

5. Payment Methods

The following payment methods are available:

  • Credit card (Visa, Mastercard, American Express, UnionPay)
  • Apple Pay, Google Pay, Shop Pay
  • PayPal
  • TWINT (Swiss customers, when activated)
  • USDC (stablecoin / cryptocurrency)

Payment is authorized and captured at the time of order completion. For pre-order items, the provisions in Section 7 apply.

6. Delivery and Shipping

Shipping regions: We currently ship exclusively to:

  • Switzerland (all cantons)
  • GCC region: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain

Additional countries will be added during 2026.

Shipping costs:

  • Switzerland: CHF 10 standard shipping
  • Switzerland: FREE shipping for orders of CHF 300 or more
  • GCC: CHF 25 express shipping (approx. AED 116)

Delivery times: Switzerland 3–5 business days (Swiss Post, insured with tracking). GCC 5–7 business days (Aramex / DHL Express, insured with tracking). For pre-order items, the provisions in Section 7 apply.

Customs and import (GCC): Shipments are declared with Swiss-Made certification. Any import duties or fees are the responsibility of the recipient.

7. Pre-Orders

Items marked as “Pre-Order” are produced in micro-batches and shipped on the estimated delivery date communicated on the product page.

7.1 Combined orders: If an order contains both in-stock items and pre-order items, all items are shipped together once the pre-order is fulfilled. On request, we ship in two tranches — please email info@moud.swiss.

7.2 Right to cancel: Pre-orders may be cancelled free of charge at any time before shipment. Refund will be processed within 10 business days to the original payment method.

7.3 Production failure: If a pre-ordered item cannot be produced by the communicated delivery date, we will inform you immediately by email. You may either accept a new delivery date or request a full refund within 10 business days.

7.4 Delay over 30 days: If the delivery is delayed more than 30 days beyond the originally communicated date, you have the right to terminate the contract immediately and receive a full refund.

7.5 Numbered Limited Editions: For numbered limited editions (e.g. Oud Amal Extrait Intense CH, 1,000 hand-numbered bottles; Oud Amal Extrait Intense UAE Drop, 500 bottles), numbers are allocated in order of receipt. A specific number cannot be guaranteed unless confirmed in writing.

7.6 Shipping availability: Pre-order items are shipped exclusively to Switzerland and the GCC region.

8. Returns, Withdrawal and Refunds

Swiss customers — 30-day return window: You may return products within 30 days of receipt provided they meet the return conditions below. A receipt or proof of purchase is required.

EU customers — 14-day right of withdrawal: Consumers domiciled in the EU have the statutory right to withdraw from the contract within 14 days of receipt without giving any reason. The same return conditions below apply.

Return conditions — the product must be:

  • Unopened — the protective seal must be intact
  • Unused — not sprayed, swatched, applied, or tested in any way
  • Undamaged — no scratches, dents, marks, fingerprints or wear on bottle, packaging, box, or printed materials
  • In original packaging — with all inserts, certificates, numbered cards, ribbons, seals and outer boxes

Items that do not meet these conditions will be refused and returned to you at your expense, with no refund issued.

Return shipping costs: The customer bears the cost of return shipping. We strongly recommend insured tracked shipping — we are not liable for items lost or damaged in return transit. Exception: if the return is due to a defect on our side or a wrong item shipped, we cover the return shipping in full.

How to initiate a return: email info@moud.swiss with your order number. We respond with return instructions within 2 business days.

Return address: M'OUD Switzerland GmbH, Bramenring 19, 8302 Kloten, Switzerland.

Items excluded from return — not eligible:

  • Opened or used perfumes, all-over sprays, body mists (hygiene products under Swiss and EU law)
  • Bukhoor and agarwood chips after opening of the seal
  • Custom-made or personalised items
  • Gift cards and Discovery vouchers
  • Pre-order items after shipment (cancellation under Section 7.2 only possible before shipment)

Limited Editions — no exchange: For limited editions, exchange is excluded due to availability constraints. For valid defects, please email photos and description to info@moud.swiss.

Damages and issues: Please inspect your order upon receipt. Defective, damaged, or incorrect items must be reported within 7 days of delivery.

Refund processing: Approved refunds are processed within 10 business days to the original payment method. Bank processing time may add 3–5 days.

9. Retention of Title

Goods remain our property until full payment of the purchase price has been received.

10. Vouchers and Gift Cards

Promotional vouchers may only be redeemed once during the indicated period and cannot be combined with gift cards. Discovery vouchers (CHF 40) can only be applied to the purchase of a full-size bottle from the Essenceline or Signature Line and are not transferable. Gift cards are not transferable and not redeemable for cash.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy. Both the Swiss Federal Act on Data Protection (revFADP) and the EU General Data Protection Regulation (GDPR) apply for EU customers.

12. Liability and Warranty

Statutory provisions apply. We are liable only for damages caused by intent or gross negligence. For slight negligence we are liable only for breach of essential contractual obligations and only for the typical, foreseeable damage. Liability for indirect damages, consequential damages or loss of profit is excluded to the extent permitted by law.

13. Dispute Resolution

EU customers: The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Swiss customers: Disputes are subject to the ordinary courts in accordance with Section 14.

14. Governing Law and Jurisdiction

Swiss law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and the rules of conflict of laws. The exclusive place of jurisdiction is Zürich, Switzerland.

15. Language

These Terms are available in English, German, French and Arabic. The English version is binding for international customers. The German version is binding for Swiss customers. In case of contradiction or interpretation issues, the language version corresponding to the customer's market prevails.

16. Severability

Should individual provisions of these Terms be or become invalid, unenforceable or void in whole or in part, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the valid provision that comes closest to the economic purpose of the invalid provision.

17. Amendments

We reserve the right to amend these Terms at any time. The current version is available at www.moud.swiss/pages/agb. For orders already placed, the version of the Terms in effect at the time of the order applies.

18. Contact

M'OUD Switzerland GmbH
Bramenring 19, 8302 Kloten, Switzerland
Email: info@moud.swiss
Phone: +41 79 933 44 25
UID: CHE-215.784.601

Version: 06 May 2026